SERVICE

 

a) Keyness

 

The lemma ‘service’ was the fourteenth most significant key word in the BEC corpus.

 

N

Word

bec freq.

bec.lst %

bnc freq.

bnc.lst %

Keyness

P

14

SERVICE

1,461

0.14

916

0.05

728.7

0.000000

 

 Semantic Prosody

 

Left: Four main groups identified.

 

semantic prosody

frequency/  773& %

example

positive

73 - 9.44%

 

attentive service

superior customer service

innovative service

people

(who will receive/provide service)

 

74 - 9.57%

customer service

client service

type of service

(line of business)

145 - 18.75%

insurance service

information service

sport service

type of service

(characteristics)

42 - 5.43%

annual service

local service

long-distance service

 

Right: One small group identified.

 

semantic prosody

frequency/  773 & %

example

people

39 - 5.04%

service manager

service engineer

service agents

 

 

 

c) Three-word clusters

 

N

cluster

Freq.

1

the service sector

11

2

product or service

10

3

the civil service

10

4

and customer service

8

5

customer service assistant

8

6

in the service

8

7

service in the

7

8

assistant western Europe

6

9

ELT customer service

6

10

Europe and Scandinavia

6

11

in the civil

6

12

of customer service

6

13

service assistant western

6

14

western Europe and

6

15

a customer service

5

16

of the service

5

17

part of the

5

18

service for the

5

19

to service the

5

20

customer service engineer

4

21

debt collection service

4

22

financial services debt

4

23

for rural service

4

24

foundation for rural

4

25

franking service eliminate

4

26

if you have

4

27

if you like

4

28

level of service

4

29

of this new

4

30

personname ELT customer

4

31

product and service

4

32

quality of service

4

33

satellite aircom service

4

34

service eliminate the

4

35

service to our

4

36

service to the

4

37

service you may

4

38

services debt collecting

4

39

sport service manager

4

40

the best personname

4

41

the fixed service

4

42

the service is

4

43

the service to

4

44

this new service

4

 

 

 

 

 

 

 

 

 

 

 

d) Macro-generic distribution

 

 

 

e) Colligation

 

Used overwhelmingly as a noun:

Verb: 19 instances - 2.45% of sample

Noun: 754 instances - 97.54% of sample

 

COBUILD Sense 1 (service provided by government in an organised way)

8 instances - 1.03% of sample

Patterns: Count noun

the fire service, the prison service

 

COBUILD Sense 3 (a company providing a service: a job or type of work)

612 instances - 79.17% of sample

Patterns: Count noun

advisory service, collection service, food service, operational service

In this category examples of companies providing a service in the sense of something people want/need,  and also in the sense when a company gives a product a service, i.e. maintains it, have been included. COBUILD does not distinguish between the two.

 

COBUILD Sense 4 (the service sector - i.e, making money but not manufacturing/producing goods directly)

27 instances - 3.49%

Patterns: Noun (can also be plural as in ‘services’)

service organisation, service sector, service industries

 

 

COBUILD Sense 5 (level or standard of service provided by a company)

73 instances -  9.44% of sample

Patterns: Uncount noun (semantic prosody left category 1 above)

provide a quality service, customers expect almost an instantaneous service

 

COBUILD Sense 6 (a bus/train service)

1 instance 0.12% of sample

Patterns: Count noun: usually noun-noun

communities have no bus service

 

COBUILD Sense 8 (one’s service in a company)

11 instances - 1.42%

Patterns: Uncount noun: often noun-to-noun

basing redundancies on length of service

for each year of service starting with the fifth anniversary

 

COBUILD Sense 11(service in a restaurant)

4 instances - 0.51% of sample

Patterns: Uncount noun

at half-past twelve we start service in the restaurant

 

COBUILD Sense 19 (verb: to service a debt)

2 instances - 0.25% of sample

Patterns: Verb/verb-noun

service billions in debt

 

COBUILD Sense 20 (verb: providing something a company needs)

17 instances - 2.19% of sample

Patterns: Verb/verb-noun

to service that account, service their own customer books

 

COBUILD Sense 25 (vehicle/equipment able to be/being used)

7 instance 0.9% of sample

Patterns: usually phrase after verb

with the next 8 on order coming into service every 3/4 months ...

 

COBUILD Sense 26 (to be of service- useful)

2 instances - 0.25% of sample

verb link phrase

have the pleasure and opportunity to be of service to you in future

 

 

Other COBUILD examples found :

the Civil Service:                       14 instances - 1.81% of sample

room service:                            6 instances - 0.77% of sample

the Prison Service:                    3 instances - 0.38% of sample

National Service:                      2 instances - 0.25% of sample

 

Other senses:

lip service:                                1 instance - 0.12% of sample

jury service:                              2 instances - 0.25% of sample

self-service:                              3 instances - 0.38% of sample

public service:                           3 instances - 0.38% of sample

fire service:                               4 instances - 0.51% of sample

 

 

f) Associates

 

 

N

WORD

NO. OF FILES

AS %

1

SERVICE

17

100.00

2

CUSTOMER

7

41.18

3

BUSINESS

6

35.29

4

OR

5

29.41

5

INTERNET

5

29.41

 

Comments

 

1. Obvious from the above is the wide usage of ‘service’. It seems to have a slightly positive prosody, or rather the sample shows companies advertising their services in a positive way and there is little talk of problems with service.